Focus Care Agency staff are highly trained and dedicated to dealing with the unique and differing needs of those who use our services. They are encouraged to participate in continually developing their skills and specialisms. The staff are required to hold a QCF qualification or working toward this qualification. Staff are recruited and allocated based on the support service users require and the skills they require to provide the appropriate support and care.
The regional mangers/nurses/ snr team leaders/team leaders within the services will take a leadership role in delivering support and care because the responsibility of integrating services rests clearly on their shoulders.
Our team are trained to support and care for people through our robust keyworker system.
At Focus Care Agency we empower our staff through training to take ownership of the quality outcomes for the delivery of support and care by using outcomes based plans and tools.
All staff members undertake a comprehensive induction and orientation prior to permanent placement. The staff at Focus Care Agency must undertake a two day Company Induction and Orientation Programme which is followed immediately with the twelve week Skills for Care Common Induction Standards training which is value based.
In addition staff training includes all mandatory and statutory training annually, provided by our own Training Manager. Specialist training is out-sourced as and when necessary i.e. Accredited Physical Intervention; Positive Behaviour Training and Makaton. Staff are also encouraged to attend external conferences, seminares and Local Authority specific training.
All employees undertake a range of staff training to enable them to meet the individualized needs of the people who they will be supporting.
Our staff members are trained to work in a professional and non-judgmental manner, consulting, involving and collaborating with the service user, other services and professionals to maximise each person’s support/care package. Promoting reablement, enablement, recovery and independence of the service user within their community. Staff training is an ongoing process, therefore staff have the opportunity to develop new skills as well as refresh current skills on a regular basis.
All staff are subjected to rigorous vetting procedure throughout the recruitment process and Disclosure and Barring Service (DBS) an enhanced disclosure process. Staff members that bring specific professional qualifications to their role (such as being a Registered Learning Disabilities or Mental Health Nurse) are also vetted to ensure their eligibility to practice. In addition a minimum of 2 reference checks are conducted prior to commencing employment.