FAQs

What are Supported Living Services?

Focus Care Agency extends a service that supports people to take up tenancies in individual flats/units within a dedicated scheme or within shared houses throughout the UK. 24 hour on-site care and support is provided to ensure cost effectiveness and value for money some of the costs of this intensive care and support package may be shared between a number of people. This enables tenants and provides them with an opportunity to develop their confidence and skills within a supportive environment with members of their own peer group. What is supported living: • An opportunity for people to step down and out of hospitals and registered setting • An opportunity for people to hold their own tenancy • An opportunity to build new relationships within the community • An opportunity to exercise coping skills learned with co-tenants, support workers and within the local community • An opportunity to develop confidence and self-esteem within a supportive environment • To be involved and agree a person specific package of care and support • The ability to change provider without having to move house • The flexibility for increase or decrease your care and support according to your needs

What are the Key choices I should make before accepting a supported living care package?

• Where do I want to live, and what accommodation do I want to live in? • Who would I like to live with or do I want to live alone? • What support do I want? • How many hours a day? • Who do I want to support me and how? • How do I want to spend my time? • What is the budget for my care package - have I got an Individual Budget or Direct Payments, how will my care manager or funding authority work with me? • Will I receive support with applying for my benefits?

Who do Focus Care Agency provide service to?

Focus Care Agency provides services to adults who are 18+ with various disabilities (People with Learning Disabilities; Acquired Brain Injuries; Mental Health Illness, Autistic Spectrum Disorders; people withTop of Form early onset Dementia or those people who need support and care in their own homes for a minimum of four hours per day), diagnosis and complex needs that may challenge. The people we provide services to may have single diagnoses, dual, or even multiple diagnoses. The level of support will depend upon the assessed needs of the individual involved.

Who will benefit?

• People leaving group homes or hospitals, will benefit from a more individualised approach of support. • People currently living at home with parents/carers who are looking for greater independence.

How can Focus Care Agency support me?

Enablement, recovery and independence through maximising people’s abilities, offering opportunity, and encouraging positive engagement, providing community resources and access, and ultimately encouraging people to take control of their own lifestyle choices. We promote, encourage and support people with social and community integration, further education and training, leisure and recreational activities. We promote outreach and inreach services to people living in their own homes, irrespective of their disability or sometimes socially challenging behaviours. This is achieved by understanding the current and anticipated needs of the people we care for and support , by under taking, continuous appraisal, and ongoing assessment of individual progress, in order to enable us to plan and agree future goals with the individual, their family and care managers as appropriate. Our individualised person-centred care and support packages provide a range of services brought to you in your own home.We are a progressive needs lead domiciliary care and support agency providing services in the management, support and care of people with various diagnoses and complex disabilities.The aim of supported living is to give individuals the opportunity to live independently in their own home, making their own lifestyle choices and leading their lives in the way they want to without discrimination.

Who will find me a home?

Focus Care Agency provides services to adults who are 18+ with various disabilities, diagnosis and complex needs that may challenge. The people we provide services to may have single diagnoses, dual, or even multiple diagnoses. The level of support will depend upon the assessed needs of the individual involved.

How do I give compliments, concerns or complaints?

Should you have a complaint or concern about any aspect of the service or your care, treatment and support please speak to the Team Leader immediately.Should your concern or complaint not be resolved to your satisfaction please speak or write to the Regional Managers Marcus Fleischman (North) or Gary Davies (South) should your concern/complaint still not be resolved to your satisfaction please direct this to the Nominated Individual Mrs W.C. Smit in writing. All complaints or concerns will be investigated and we undertake to inform you of the outcome within 28 days or such shorter period as is reasonable.  We will inform you in writing of the action, if any, that has been taken and the outcome as a result of your complaint.The complaints procedure is made available to service users in the service user guide, at the companies registered location - office and in the Statement of Purpose. Should you be visually impaired staff will read the procedure for you as requested.Should you not be satisfied with the outcome, you may forward your complaint to your social worker/case worker at the Local Authority, the Local Government Ombudsman and/or to the Care Quality Commission. Contact details as follows: Managing Director: W.C.Smit Tel: 0208 224 3166